Shipping policy

SHIPPING POLICY

LullaPaw
Last Updated: September 15, 2026

1. Processing & Transit Times

  • Order processing time: 2–4 business days (the time we and our fulfillment partner need to prepare your order before it ships).
  • Transit time: 6–10 business days (the time in transit after your order ships).
  • Total estimated delivery: approximately 8–14 business days from order date, though this can vary by destination.

These timeframes are estimates based on information provided by our manufacturing and fulfillment partners and are not guaranteed. Where no delivery estimate is displayed for your specific destination, delivery will occur within 30 days of your order, as required by applicable law (e.g., the US FTC Mail/Internet/Telephone Order Rule and EU consumer law).

2. Multiple Packages & International Origin
Depending on stock and destination, your order may ship in more than one package and/or from an international origin (including directly from our manufacturing partner's facility). This does not affect your rights under this Notice or our Refund & Return Policy.

3. Customs Duties & Import Taxes
Unless otherwise stated at checkout, international shipments are sent on a Delivered Duty Unpaid / Delivered At Place (DDU/DAP) basis: any customs duties, import taxes, or related fees assessed by your country are your responsibility and are not included in the item price or collected by us at checkout. These charges, when applicable, are due to the courier or customs authority upon or before delivery. If a package is refused or abandoned due to non-payment of duties, any duties, return shipping, or destruction fees incurred are not refundable, though we will refund the product price where legally required and where the item is returned to us in sellable condition.

If a Delivered Duty Paid (DDP) option is offered and selected at checkout for your order, applicable duties are included in your order total and this section does not apply to that order.

4. Delayed Shipments
If your order is delayed beyond the estimated delivery window, we will notify you before the originally promised timeframe elapses and offer you the option to continue waiting or cancel for a full refund. If we do not hear from you and the delay does not exceed the promised timeframe by more than 30 days, we may treat your silence as consent to the delay; otherwise, your order will be automatically canceled and refunded unless you affirmatively consent to the new delivery date.

5. Loss or Damage in Transit

  • EU/UK customers: LullaPaw remains responsible for loss or damage to your order that occurs in transit up until the point of delivery to you, even where caused by the courier. Your remedy in this case is a free reshipment or a full refund; please report any transit loss or damage to helplullapaw@hotmail.com within 14 days of the expected delivery date (or as soon as reasonably possible), ideally with photos of any damage.
  • All other markets: please report loss or damage within 14 days of the expected delivery date so we can investigate with the courier and our fulfillment partner and arrange a reshipment or refund.

6. Force Majeure
We are not liable for shipping delays caused by events outside our reasonable control (customs holds, carrier disruptions, extreme weather, natural disasters, labor actions, or government restrictions). If such a delay extends materially beyond the estimated delivery window, you retain the right to cancel your order for a full refund as described in Section 4.

7. Excluded / Restricted Destinations
We currently ship to the destinations listed at checkout. Any country not listed there is not currently served; this list is applied uniformly to all customers and is not based on nationality or residency within a served region (in line with EU geo-blocking rules, we do not restrict EU customers' access to the Site or pricing based on nationality or place of residence).

8. Returns Address & Process
To initiate a return, please contact us first at helplullapaw@hotmail.com — do not send items back without a prior support ticket, as unsolicited returns may not be matched to your order. Once your return is approved (see our Refund & Return Policy), we will provide return instructions and, where applicable, a prepaid shipping label.

9. Contact
Questions about your shipment: helplullapaw@hotmail.com.